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HP Foundation Care Service (HP Foundation Care) is a collection of hardware and software services designed to assist your IT infrastructure become more available. HP technical resources collaborate with your IT team to fix hardware and software issues with HP and third-party products. The service provides remote diagnostic and support for HP Foundation Care-covered hardware, as well as onsite hardware repair if necessary to fix an issue. This service may also include Basic Software Support and Collaborative Call Management for non-HP software for qualified HP hardware products. HP provides remote technical assistance and access to software updates and patches for software products covered by HP Foundation Care.