Frequently asked questions

• Do you ship internationally?

  Yes. We do take international orders.

• Is installation offered for all products?

  Installation and demo are offered for certain items based on the brand or an authorised service provider.

• What are the delivery charges?

  Delivery charge varies with locations.

• What is the estimated delivery time?

  Estimated delivery time depends on the stock availability and the destination to which you want the order to be shipped.
  For in stock products: 3-4 working days
  For out of stock products: 4-6 weeks

• Is it safe to use my credit/debit card?

  All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks that use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

• If I request for a replacement, when will I get it?

  Visit the Track Your Order page in our website to check the status of your replacement. Replacement is initiated after we receive originally delivered item. Please check the SMS & email we send you for your replacement request for more details.

• How Do I Track My Order?

  To track your order please enter your Order ID, that was given to you on your receipt and in the confirmation email you should have received, and press the "Track" button in the Track Your Order page in our website.

• How should I contact for my inquiries?

  You can send your inquiry to sales@sysllc.ae or call +971 4 3522433 or you can chat with us via our website.