CM Model Additions

Avaya CM Model Additions

Communication Manager is Avaya's flagship IP Telephony software platform. It contains robust call processing capabilities, advanced workforce productivity and mobility features, built-in conferencing and contact center applications, and support for a variety of wired and wireless end-user communications devices. It delivers over 700 individual features that can be used in a variety of ways to make employees more productive, processes more intelligent and customers more satisfied.

Communication Manager supports industry standard protocols such as Session Initiation Protocol (SIP) to ensure compatibility with multiple vendors' IP network infrastructure, communications devices and application software. It offers a variety of high-availability and security features to ensure business continuity under adverse conditions. It uses an extensive set of management tools that simplify deployment and ongoing maintenance of the telephony infrastructure in enterprises with many locations.