HPE 3 Year Tech Care Critical DL360 Gen10 Service

HPE Pointnext Tech Care (HPE Tech Care) is the HPE hardware and software operational support experience (HPE products). Instead of focusing on reactive issues, HPE Tech Care helps IT teams focus on moving the business forward by proactively looking for better ways to do things.

HPE Tech Care goes beyond traditional support by giving customers direct access to product-specific experts and providing broad technical counsel, allowing them to not just decrease risk but also continually look for ways to improve efficiency. Customers can seek help from HPE Tech Care through a variety of channels, including phone, HPE regulated forums with set response times, automated incident reporting, and a real-time chat feature. Expert technical resources with specialised knowledge are available through this service.

HPE Tech Care goes beyond typical support by providing General Technical Guidance for the supported product's operation, management, and security.

HPE Support Center provides a more personalised digital experience for customers, allowing them to better manage their assets by identifying the many products placed in their environment and how they interact. Customers can now accomplish specific tasks without needing to initiate a support incident, and they can also access a gateway of curated information resources. From the edge to the cloud, HPE Tech Care gives you access to HPE resources who can help you achieve operational excellence and performance optimization.